Support hours
Our beauty support desk is set up for weekday care, Monday to Friday from 9am to 5pm NZT, with clear next-step guidance for every order issue.
Customer care
Reach the Lumiere team for order help, product guidance, account questions, and beauty routine support.
Our beauty support desk is set up for weekday care, Monday to Friday from 9am to 5pm NZT, with clear next-step guidance for every order issue.
Send your order number, delivery postcode, and account email so support can check fulfillment, payment, return eligibility, or address updates without extra back-and-forth.
Share skin goals, preferred scent families, finish preferences, and any sensitivities so the team can suggest a practical skincare, makeup, or fragrance edit.
Browse the beauty catalog or contact the support team for order and product guidance.