30-day returns
Eligible unused and unopened items can be returned within 30 days of delivery, with account order history available for quick lookup.
Simple returns
Return guidance for unused products, damaged deliveries, incorrect items, and customer confidence after checkout.
Eligible unused and unopened items can be returned within 30 days of delivery, with account order history available for quick lookup.
If an item arrives damaged, send photos of the parcel, packing material, and affected product so the team can assess replacement or refund options quickly.
Opened personal-care products may be restricted for hygiene reasons unless they arrived faulty, damaged, or different from what was ordered.
Browse the beauty catalog or contact the support team for order and product guidance.